TryAquaDrop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your information when you use the TryAquaDrop app, website and related services.
When you use TryAquaDrop, we may collect information such as:
We only collect information reasonably required to provide and improve TryAquaDrop services.
We may use your information to:
TryAquaDrop may use your location to identify nearby Vendors, check service availability, calculate delivery distance, determine delivery charges, support navigation and provide delivery tracking.
Location access will be subject to your device permissions where applicable.
You may control location permissions through your device settings, although some TryAquaDrop features may not work correctly without location access.
To complete your order, TryAquaDrop may share necessary information with the Vendor and rider responsible for fulfilling your order. This may include:
Vendors and riders must use this information only for legitimate order fulfilment and related purposes.
Online payments may be processed through authorised third-party payment service providers.
TryAquaDrop may receive transaction information such as payment status, transaction/reference number and payment method.
TryAquaDrop does not intend to directly store complete debit or credit card details where payments are handled by an authorised payment provider.
We may share information with trusted service providers where necessary to operate TryAquaDrop, including:
We may also disclose information where required by applicable law, regulation, court order or lawful government request.
We do not sell customers' personal information simply for third-party marketing purposes.
TryAquaDrop uses reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
Customers are responsible for protecting their account credentials and OTPs and should immediately report suspected unauthorised account activity.
We retain personal information only for as long as reasonably required for the purposes for which it was collected or where retention is required for legal, tax, accounting, fraud-prevention, payment or dispute-resolution purposes.
When information is no longer required, it may be deleted or anonymised in accordance with applicable requirements.
Subject to applicable law, users may have rights relating to their personal information, including the ability to:
Withdrawing consent may affect features that require the relevant information to operate.
Customers may request deletion of their TryAquaDrop account through the available account settings or by contacting TryAquaDrop support.
Certain transaction or legal records may continue to be retained where required or permitted under applicable law.
TryAquaDrop is not intended to knowingly collect personal information from children in circumstances where parental or lawful guardian consent is legally required.
Where applicable, appropriate consent requirements will be followed.
The TryAquaDrop website or app may use cookies, analytics tools and similar technologies to understand Platform usage, maintain sessions, improve performance, prevent fraud and improve services.
Where required, users will be provided appropriate choices regarding such technologies.
TryAquaDrop may update this Privacy Policy from time to time.
The latest version and effective date will be made available through the TryAquaDrop app or website.
Where applicable law requires additional notice or consent for a material change, TryAquaDrop will follow those requirements.
If you have questions, privacy requests or complaints regarding your personal information, contact:
By providing personal information and using TryAquaDrop, you acknowledge this Privacy Policy and consent to processing where consent is the applicable legal basis.
Where consent is requested, you may withdraw it through the available Platform mechanism or by contacting TryAquaDrop, subject to applicable law.